1. Introduction
Welcome to WebPlex.live! This Refund Policy outlines the terms and conditions under which refunds may be granted for our web hosting services. By using our services, you agree to the terms described below.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Not Provided: If we fail to deliver the service as described in the agreement, you may be eligible for a refund.
- Service Quality Issues: If you experience issues with the quality of our services, please contact us within 2 days of the service to discuss your concerns.
- Cancellation: If you cancel our services according to our Cancellation Policy, you may be entitled to a partial or full refund, depending on the timing of the cancellation.
3. Non-Refundable Items
The following items are non-refundable:
- Custom Services: Services tailored specifically to your needs may not be eligible for a refund.
- Late Cancellations: Cancellations made after the specified notice period may incur a cancellation fee and may not be eligible for a full refund.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone within [1] day of the service completion or issue.
- Review: We will review your request and determine eligibility based on the information provided.
- Resolution: If approved, we will process your refund using the original payment method. Refunds may take [5-6] business days to process.
5. Dispute Resolution
If you are dissatisfied with the resolution of your refund request, you may escalate the issue according to our Dispute Resolution policy.
6. Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all refund requests made after the effective date.
7. Contact Us
If you have any questions or need to request a refund, please contact us at:
Email: Support@webplex.live
Phone: +92 3265740757
Address: Bhawalpur Road, Post Office Haram Gate, Billi Wala Multan, Multan Cantt., Mumtazabad Town